Delivery time depends on the destination country indicated in the checkout. Carrier delivery time does not include the order processing period. Tratter Engineering Srl cannot be held responsible for the late deliveries. Once the goods have been shipped, the customer will receive a shipping confirmation email, including the tracking number.
All orders addressed to Europe are shipped from our EU warehouse located in Bolzano (IT).
Non-EU countries will be delivered only after prior consultation. Please contact us: email@example.com.
Note: Any customs duties or other fees incurred for delivery to non-EU countries are expressly at the expense of the customer. Tratter Engineering Srl can not be held responsible for late deliveries due to customs control.
To save the transportation costs or just for your convenience it is possible to pick up ordered items directly at our warehouse.
To select self-pickup please check the option in the checkout accordingly. Once, your order is ready to be picked up, you will be informed via email.
Waltraud Gebert Deeg 10
Warehouse Hours: 08:00 – 12:00 and 14:00 – 17:00
Phone: +39 0471 064001
Returns on eligible items are accepted within 30 days of order date. Items must be returned in their original packaging. Any item returned after 30 days from order date is not eligible for refund. To return an item, please contact firstname.lastname@example.org.
A refund will be issued once we have received and checked your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges. Your refund will be credited to the form of payment used for the original transaction
If you have any questions about our Shipping Terms or Return Policy, please contact
Note: Orders will only be shipped if the previous deliveries have already been paid. Until full payment, the goods remain the property of Tratter Engineering Ltd.
Our online store is currently available in English. We expressly point out that we are not liable for misunderstandings that may arise due to lack of language skills.